Refund policy

Returns

We want you to feel confident shopping with NudeFormLondon.

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery and we’ll work to resolve the issue as quickly as possible.

Due to hygiene reasons and the intimate nature of shapewear garments, we cannot accept returns on worn, washed, or used items.

To be eligible for a return:

• Items must be unused and unworn
• Items must be in original condition
• Original tags and packaging must be included

Refunds

Once your request has been reviewed and approved, refunds will be processed back to your original payment method.

Please note:

• Shipping fees are non-refundable
• Refund processing times may vary depending on your bank or payment provider

Exchanges

At this time, we do not offer direct exchanges. If eligible, we recommend placing a new order for your preferred item after your return request is approved.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us with:

• Your order number
• Photos of the item received
• A brief description of the issue

We’ll review the case and provide the appropriate resolution.

Contact

For any shipping, return, or refund enquiries, please contact our support team at support@nudeformlondon.com or through the contact page on our website.